St. Peter’s Basilica tickets & tours

ABDEL

Jun 2025Verified booking

5/5

I really liked the cordiality of the guides and the simplicity of the tour, along with the information provided. We started a few minutes after the agreed time, but it was still excellent.

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Kathrin

Jun 2025Verified booking

5/5

The guide was great and has a lot of experience - he has lived in Rome for 30 years and has many life stories to tell. A very funny and entertaining tour with the necessary background knowledge 😊👍👍👍👍👍

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Charlotte

Jun 2025Verified booking

5/5

Volodymyr was great. He provided lots of really interesting facts, and was keen to offer information and insights around the interests of members of our group. I particularly liked the fact that he gave quite a balanced view - of some of the corruption over the centuries, as well as pointing out the glories of the artwork, and all the time being respectful of the culture and religion.

mark

Jun 2025Verified booking

5/5

Alishba was an amazing guide, so passionate and knowledgeable. She made the tour an exceptional experience Thank you so much Alishba your an amazing lady

Steven

Jun 2025Verified booking

5/5

Booking the tour was seamless and efficient. From the moment the tour started to when it ended, we enjoyed every part of it. Our Guide (Kelly) was so helpful, fun and informative. She brought the whole group together really quickly making us all feel like a little multi country family. She went out of her way to make all participants of the group feel very much included. The detail that was shared and the pace we went through the tour was perfect. Kelly's explanation of everything made our visit to the Vatican that much more special.

Ruth

Jun 2025Verified booking

5/5

The lady who gave us a lot of information about St. Peter's Basilica and the Vatican State was very knowledgeable and extremely friendly and never tired of answering even the last interesting question. A "feel-good tour"!

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Irzi

Jun 2025Verified booking

5/5

Super-friendly guide, to the point in her explanations and full of anecdotes. Mastered her subject and was extremely efficient. Remarkable VAV in all aspects of the tour.

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Victor

Jun 2025Verified booking

5/5

Superb visit despite the crowds due to the basilica being closed in the morning. The guide was perfect, full of anecdotes and attention to detail, conveying his passion and love for this monument. The climb up to the dome was well worth it, with its magnificent 360° view of Rome and Vatican City. The only downside is that the meeting point is poorly signposted, as it's a guide with a flag that shouldn't be blue. And it would be simpler to have a bus stop for the meeting point or a reserved room.

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Andrea

Jun 2025Verified booking

5/5

The guide, Edward, who was very knowledgeable and personable, was able to engage the group in the tour, giving comprehensive and easy-to-understand explanations even for children.

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Jan

May 2025Verified booking

5/5

The church itself was amazing, but our guide topped it with an engaged, huomoristic and very interesting tour. We really learned a lot from him and we all had a great experience and it was worth all the money.

Jyotsna

May 2025Verified booking

5/5

We loved the overall experience and our tour guide was awesome and very knowledgeable. She explained everything patiently and thoroughly. We highly recommend this tour.

Catherine

May 2025Verified booking

5/5

We had a very nice tour, especially the guide was very, very nice, knowledgeable, very well read and above all friendly. You could ask him questions, he explained everything, took a toilet break and always kept an eye on his group!!!! I would recommend such a tour!!! It's really worth the money. There was so much going on, yet he kept calm and kept on explaining. We took away so much from this tour, including the history.....If you do a tour like this on your own you don't get this information at all. Thank you very much

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Servais

May 2025Verified booking

5/5

Our guide Frédérico was sensational. With great explanations. We lived in the moment. And, above all, in beautiful French.

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Petra

May 2025Verified booking

5/5

We took the tour in a small group. The starting point was easy to find. Our guide JAD was attentive to our needs, and we appreciated his explanations.

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Dusdal

Apr 2025Verified booking

5/5

Many thanks for the experience! A big compliment to our guide. She was very knowledgeable and articulate. Everything seemed very professional and customer-friendly.

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Sandra

Apr 2025Verified booking

5/5

We had Michaela as our guide and we were more than impressed with her. There were a total of 18 young people in our group who stayed attentive until the end thanks to Michaela's manner. A thousand thanks to Michaela for this wonderful experience.

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Kimberly

Apr 2025Verified booking

4/5

Our tour guide was very nice and knowledgeable. What I didn't like was that it said it was a 2 hour tour and it was to start at 8:25 which it did however one of the most things I was looking forward to was the dome climb. Since the description said 2 hours I felt comfortable scheduling another tour at noon. We were still in line at 11:15 for the climb and we had to miss what I was really looking forward to to make sure we made our next tour. I would suggest in your description that the dome climb isn't until the end of the tour and that your tour can last upwards of 3-4 hours long. Since that was one of my highlights of your tour description we then went back after our other tour and then had to pay more to do the dome climb.

Chinyelu

Apr 2025Verified booking

4/5

Good, a little disorganized and a lot of wasted time. But it was good. I went off on my own to explore, because the history can be googled or read in the library, most people already read and heard, then come to SEE it . Tour guide needs to focus on getting people inside, taking them to various biblical status, and areas, for pictures. This is not a history class, we only had 1-2hrs , but our tour guide spent 40 mins telling us stories and history outside and on the door way, While I applaud her of her knowledge, however this is not a history class, 6 of us had other tours scheduled right afterwards, so we left the tour midway to explore the Basilica on our own, including the Tomb areas underneath.

Agnes

Apr 2025Verified booking

5/5

We had an unforgettable tour. Even though we thought we had booked an audio tour, we absolutely did not regret the guided tour. Alexandra is a very enthusiastic guide with extensive knowledge about St. Peter's and the Vatican. Her English is very good! Also highly recommended for visitors who have been to St. Peter's before!

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Therese

Apr 2025Verified booking

5/5

I had an incredible experience on the St. Peter’s Basilica Guided Tour. Our guide was absolutely amazing and extremely knowledgeable about the rich history and architecture of the basilica. I walked away with a much deeper appreciation and understanding of this iconic site. Highly recommend this tour to anyone visiting the Vatican!

Kilani

Jun 2025Verified booking

5/5

It was very interesting a must visit !! The guide Valerio was super cool and very polite he explained every detail

Mary

Jun 2025Verified booking

5/5

Our tour guide was knowledgeable and patient. She easily moved us through the crowd.

CHEN

Jun 2025Verified booking

5/5

Awesome , my pleased to be here and wish everyone a good, peace fortune

UDHAYAKUMAR

Jun 2025Verified booking

5/5

Fantastic and Tour guide Alexandria was exceptional

Sara

May 2025Verified booking

5/5

This experience is perfect for learning about the history of this wonderful basilica and the wonderful Rome

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Oh

Jun 2025Verified booking

5/5

She was very professional, and her pronunciation was so clear that it was easy to understand her even in a crowded place. She was very kind and explained everything in an engaging way without being boring at all.

Maxim

Jun 2025Verified booking

5/5

Followed the instructions and found the right entry pretty fast. Needed to wait about 10 minutes on the entry and another 10 minutes on security gate, which is nothing compared to the main waiting queue. The audio guide worked good and can be downloaded directly on site. It is not very extensive but is a good extra additionally to the tickets. The only downside was that the tickets weren't sent to us 1 day before the event. I had to contact the 24/7 support via chat at late afternoon. In the morning we had our tickets. -1 star for missing tickets, but +1 for top support. All in all totally worth the money.

Allan

Jun 2025Verified booking

4/5

Received some refund for undelivered Audio Guide service. It wiuld have been a 5 start if our tickets have been delivered as promised, but I had to followup them on the day of the scheduled tour as our tickets are not available yet. Make sure you are chatting to the real person not on AI when following up your tickets. Thanks to Alex and Maria from Headout for sending me our Skip-the-line tickets 3 hours before the tour and for confirming that we will receive some refund for undelivered audio guide.

Joyce

May 2025Verified booking

5/5

Very quick access to St. Peter's Square and thus the basilica. Less than one minute wait at security instead of waiting in a very long line. Top!

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Antonino

Jun 2025Verified booking

5/5

Everything . Very well organized .

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Guillot

May 2025Verified booking

5/5

It's easy to get to and visit at your own pace.

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Paola

May 2025Verified booking

4/5

Valid audio guide x appreciate the details of the Basilica

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Aydin

Jul 2025Verified booking

4/5

Admission with the ticket was great. Thank goodness everything worked online via the QR code, without a printout. There was a separate route for those with reserved tickets, so we got through without any problems or waiting. St. Peter's Basilica is a must-see.

View original review in German

Allen

Jul 2025Verified booking

3/5

It was supposed to be a great experience but because we didnt get the digital guide. We didnt get information on the beautiful things we saw. The venue was very nice but nobody gave us a guide. We asked people inside and they all kept saying its inside.

Ann

Jul 2025Verified booking

5/5

Easy to get the tickets without any queer and to enter both the church and to climb up in the basilica. The audioguide worked out well with our own phones and our own airpods..

María

Jun 2025Verified booking

5/5

Well, I climbed the 522 steps, I felt insecure because I had the lift paid but the man encouraged me and told me that it was an incredible experience and the truth is that it was! Then when I came down and was in the basilica all I could do was cry with emotion! Beautiful and very well organized

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Amelie

Jun 2025Verified booking

3/5

The queues were not sufficiently labeled and therefore it was difficult to find out where to go. Otherwise great.

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Christin

Jun 2025Verified booking

5/5

Super good organization and easy to get in. Time slots were not as strict as communicated, which ensured a smooth visit.

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Martin

Jun 2025Verified booking

4/5

Everything went well on site: very friendly staff surprised us with a small snack at the start meeting point, after which we were led together as a group to the entrance to the dome of the cathedral, where we had to wait in a queue for a few minutes. But no problem. The only criticism: the headout app is very poor: our tickets were not displayed, could not be uploaded and the app kept sending advertisements to our cell phones. The help functions were inadequate. Really annoying.

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ANDREA

Jun 2025Verified booking

5/5

Fabulous experience! Truly we skipped the line! precise directions, we wasted no time and we were followed in every step, I highly recommend it 🤩

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cristina

Jun 2025Verified booking

5/5

Easy purchase, but a bit long wait for tickets, the reason for which is unclear. In case of booking a minor, arrange an audio guide suitable for little ones.

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Stefan

Jun 2025Verified booking

5/5

The guides quickly took us through security and up to the dome. An audio guide was included. Please note: this is not a guided tour, the tickets are not valid directly at the entrance to St. Peter's Basilica, the meeting point is at Cafe San Michele in a side street near the cathedral. All good, I'm happy to recommend it. June 2025

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Rodrigo

Jun 2025Verified booking

3/5

Access to the audio guide could be improved. The application you offer is not intuitive and I couldn't access the audio of the tour.

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jean

Jun 2025Verified booking

3/5

We turned up at 12.15pm as requested and were turned away, asked to come back at 1pm. No audioguide and a long wait under the blazing sun because someone had a problem, so despite the 2 checkers everything came to a halt.

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Beatrice

Jun 2025Verified booking

4/5

The reservation worked very well, which allowed us not to queue and to get in before the scheduled time. Good audio.

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Manuela

Jun 2025Verified booking

5/5

It was absolutely worth the money! We didn't have to queue anywhere and were able to go straight to St. Peter's Basilica. Only at the gate into the cathedral did it take a maximum of 5 minutes. We are glad that we didn't have to stand in this endless queue in the blazing sun with a small child.

View original review in German

Robin

Jun 2025Verified booking

5/5

I highly recommend booking this Tour. It gave us speedy entry to St Peter Basilica. Loved skipping the line. Otherwise we would have waited a long time in the regular line. Inclusive in this ticket was also a Audio Guide.

Giambattista

Jun 2025Verified booking

4/5

The whole visit. Only downside: the app that does not allow viewing the tickets. Outstanding the gentleman who of support provided the tickets via email.

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Fulvia

Jun 2025Verified booking

5/5

The experience skip-the-line tickets with audio guide included really very good. The guide essential and clear. The entrance really facilitated (we entered in about 15 minutes including controls). Only advice if possible to have the tickets received at the same time as payment. In my case they should have arrived 24 hours earlier but that was not the case and I had to prompt! They arrived in the morning for the visit in the afternoon.

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Susan

Jun 2025Verified booking

4/5

It was nice to do on our own but getting the actual tickets was a hassle. Had to contact Headout multiple times almost to the point that I thought I was scammed.

NIYAZI

Jun 2025Verified booking

4/5

The audio thing does not work good. I had difficulty about hearing. The guide is good and I thing very necessary. Before getting tickets be sure to read all of the information about tour, what you need to and do not need to do. Very crowdy so be ready to this

Lawrence

Jun 2025Verified booking

4/5

The tour was great. The tour guide was amazing and really knowledgeable. The price was worth it for skipping the ques for the Vatican Museums alone as they were hours long and we bypassed them all and walked in straightaway. The only reason I gave it good rather than awesome was because of the amount of people allowed into the museums itself. This isn't the fault of the tour guide obviously but it meant the experience was less enjoyable in the 30 degree heat because there simply were too many people

Kirsten

Jun 2025Verified booking

5/5

Our guide, Vincenzo, was wonderful. Very funny and knowledgeable. I don't think you can enjoy touring the Vatican without a guide and skip the line. 100% worth it!

Nicholas

Jun 2025Verified booking

5/5

Skipping the line was absolutely amazing!!!! The tour guide was absolutely fantastic. Very knowledgeable wonderful tour would not have been the same without her!

Diana

Jun 2025Verified booking

5/5

Our guide Maria Theresa was amazing! She was very knowledgeable in aspects of the tour. She went out of her way to make sure that the whole group of 17 was taken care of. She had her eyes on everyone throughout and wouldn't let anyone get left behind. With the crowds and other tour croups pushing through she did an exceptional job of communicating with us to keep us together. She gave everyone a potty break in the middle if we needed it. I would highly recommend this tour guide and the company as they all are professionals.

Christine

Jun 2025Verified booking

4/5

The crowds were very heavy for the jubilee but our guide was wonderful in directing us and keeping us focused on the important details on the museum and Basilica!

Annett

May 2025Verified booking

5/5

The tour guide was very well organized, punctual, very entertaining and in addition to his technical and historical knowledge also liked to have a humorous joke along the way. The group was very pleasant with 10 people, it always moved quickly so that we could see everything and also ask what we wanted from this tour. Thank you very much. We are very happy to recommend this tour.

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Stephen

May 2025Verified booking

5/5

Everything that was mentioned in the tour we saw. Our guide Olga explained so much to the in-depth knowledge & history of The Vatican & sacred places. The crowds were overwhelming but Olga was able to guide us safely to the best vantage points

Felipe

May 2025Verified booking

5/5

Very complete visit, the meeting point very easy to locate. I would have liked to have been able to enjoy a little more of the Sistine Chapel, but there were many people and we passed quickly. Otherwise everything was great !!!!

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Tiffany

May 2025Verified booking

5/5

Absolutely loved our guide, Antonio that also speaks Japanese. He was knowledgeable and passionate about his tours. He knew the end and outs making it unforgettable.

Chloé

May 2025Verified booking

4/5

Very good guide bravo! However, we didn't have time to go to St Peter's Basilica, even though it was included in the ticket.

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Anna

May 2025Verified booking

5/5

We visited the Vatican Museums with an exceptional guide named Marco and we were really thrilled with the experience. Marco was very well prepared, clear in his explanations and very passionate: he was able to convey to us the importance and beauty of the works of art in an engaging and never boring way. Thanks to him we were able to better appreciate the richness of the Vatican Museums, and the whole tour. We highly recommend this guided tour, especially with Marco: he made our day unforgettable!

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Lori

May 2025Verified booking

5/5

Our guide was incredibly knowledgeable about both the history of all sites but also about how to effectively navigate the journey through the spaces during such an extremely crowded time. Due to the jubilee crowds we had some delays, and our tour ran long. She did not rush through the museums, nd gave us the complete tour anyway. Seeing that some on the group were getting tired, she sought out places to sit and rest, and was more concerned with everyone's health and happiness than ending on time. A native Roman, the depth of her knowledge, her personal perspectives, and her passion were amazing! Since the sistene chapel was closed, she spent 20 minutes using picture handouts to talk through the meaning of the art inside. The climb to the dome was my favorite part - to be inside seeing the mosaics and the perspective of such a grand church from above were incredible!

Vanessa

Apr 2025Verified booking

5/5

Our guide Theresa was simply great! She told and explained everything so well. The whole tour was super nice and absolutely recommendable.

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Harriet

Apr 2025Verified booking

5/5

Fantastic tour! It's worth it to skip the queues and have a guided tour with a small group. Wonderful experience which I would reccomend to anyone and will absolutely do it again.

Helen

Apr 2025Verified booking

5/5

Our guide, Francesca, was funny and easy to listen to. She brought the history to life with her stories and kept us all interested at what was a very busy time in the Vatican. The Vatican museums and gardens were stunning, the Sistine Chapel was breathtaking and St Peter's Basilicia was beautiful. Francesca's stories about the art in the Sistine Chapel and Michelangelo's antics were the highlight for me.

Erin

Apr 2025Verified booking

5/5

Our tour of the Vatican museums, Sistine Chapel, and St. Peter's basilica was amazing. The crowds were crazy but our tour guide kept us together and helped us get where we wanted to go. Her information was great and she was entertaining.

Harry

Apr 2025Verified booking

5/5

The guide was phenomenal !!! So knowledgeable, so invested in the history, and importing that to the group. Her timing, for ingress and egress to specific areas was so beneficial to the whole experience.

Vanessa

Jun 2025Verified booking

5/5

Enjoyed it very much. Very busy though. That can't be helped though. Your guide was very informative.

Flor

Jun 2025Verified booking

5/5

Punctual start, centrally located, very friendly guide and accurate information. A nice experience

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Gala

Jun 2025Verified booking

5/5

Our Guide Fredrico (Fred) was amazing. Incredibly knowledgeable and passionate.

Liguori

May 2025Verified booking

4/5

Knowledgeable guide, very attentive and helpful.

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Ayvazyan

May 2025Verified booking

5/5

Our guide, Federico Grande was great. We pass the line in about 5 min. We saw and heard a lot of interesting.

EVELYN

May 2025Verified booking

4/5

Very interesting tour we did, it allowed us to take pictures and explore the beautiful place.

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Robert

May 2025Verified booking

5/5

Our guide was awesome. Skip the line was great

Erik-Jan

Jun 2025Verified booking

4/5

The tour to Castel Sant'Angelo was good. It was just really warm. Signage for the route was very good in the whole venue. One small thing good for improvement. The audio tour was a bit difficult to get to be honest. Mainly since the little signs with headphones and a number did not correspond to the info in app. Maybe the app making people can make QR codes so that when you arrive at a sign you can scan that and then get the information talked to you what's appropriate for that location. And pushing it: have people choose from a short info and long indepth info version. :-) All in all..... a very much tour I would recommend to people! Enough time blocks available and easy to book.

Maxim

Jun 2025Verified booking

5/5

Followed the instructions and found the right entry pretty fast. Needed to wait about 10 minutes on the entry and another 10 minutes on security gate, which is nothing compared to the main waiting queue. The audio guide worked good and can be downloaded directly on site. It is not very extensive but is a good extra additionally to the tickets. The only downside was that the tickets weren't sent to us 1 day before the event. I had to contact the 24/7 support via chat at late afternoon. In the morning we had our tickets. -1 star for missing tickets, but +1 for top support. All in all totally worth the money.

Allan

Jun 2025Verified booking

4/5

Received some refund for undelivered Audio Guide service. It wiuld have been a 5 start if our tickets have been delivered as promised, but I had to followup them on the day of the scheduled tour as our tickets are not available yet. Make sure you are chatting to the real person not on AI when following up your tickets. Thanks to Alex and Maria from Headout for sending me our Skip-the-line tickets 3 hours before the tour and for confirming that we will receive some refund for undelivered audio guide.

Aries

May 2025Verified booking

5/5

Fast track saved us a huge line. Really recommend! Place was beautiful! Lots of stairs, but plenty of places to sit, if needed!

Elisabeta

May 2025Verified booking

5/5

Quick purchase, we showed up 30 minutes early but (perhaps thanks to the moderate turnout) diMo entered anyway Skipped the line and visited independently without hurry and constraints

View original review in Italian

FRANCK

Apr 2025Verified booking

5/5

Our favorite visit to Castel Sant'Angelo "**. We loved this iconic monument, which is both beautiful, well-maintained and super-convenient for visitors. Here's why we recommend it: **The big pluses:** - A **magnificent** site with a **passionate** tour - Super-practical audio-guide application** (with our own headphones) - Ticket cutting** which saved us a long wait **Conveniences that change everything :** ☕ **A nice café** with tables to sit and eat 🚻 **2 well-placed restrooms** along the tour route - super convenient! 🌇 **A breathtaking view** of Rome from the terraces **Our experience:** We spent 2 hours there, and no time went by! Between the cultural visit, the coffee break and the photos on the terraces, everything was perfect. Having accessible toilets and a place to rest really made the experience more enjoyable. *Little tip:* - Visit at the end of the day for the sunset. - Allow at least 2h30 to fully enjoy the site. - Don't hesitate to use the audio-guide (really well done) A must-see in Rome, perfectly laid out for visitors. We loved it! ★★★★★

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Isabel

Jun 2025Verified booking

4/5

Easy access, no queues, good audio

View original review in Spanish

Maria

May 2025Verified booking

5/5

It is a unique unique experience in all senses. Senses fulfilled my expectations

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Sauer

May 2025Verified booking

5/5

The highlight of my visit was

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Reynaldo

May 2025Verified booking

4/5

Very expeditious entrance only the audio guide does not correspond to the numbers of the castle.

View original review in Spanish

Bailly

May 2025Verified booking

5/5

Very interesting castle 🏰👏👍

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Rocio

May 2025Verified booking

5/5

The highlight of my visit was the views, spectacular!

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AMICHAUX

May 2025Verified booking

5/5

Easy access, very good audio guide, very beautiful monument

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Eszter

May 2025Verified booking

5/5

Ticketing experience: quick and smooth Castel Sant Angelo is a must to visit, i enjoyed it very much!

Guillot

May 2025Verified booking

5/5

It's easy to get to and visit at your own pace.

View original review in French

Cristina

May 2025Verified booking

4/5

I liked the fact that we were able to meticulously plan the few days we had to visit Rome

View original review in Italian

Maria

May 2025Verified booking

5/5

It went well, the support responded quickly to sending the pdf reservations. The entrance worked very well, no waiting

View original review in Portuguese

Elizabeth

Apr 2025Verified booking

4/5

Amazing place with so much history. From Hadrian to present. Well worth the visit.

Katia

Apr 2025Verified booking

5/5

Convenient and fast. Good value for money

View original review in Italian

Rajib

Apr 2025Verified booking

5/5

Ticket experience was good. We went through direct with no wait.

Perla

Apr 2025Verified booking

5/5

Amazing visit! The tour is well organized. The audio guide on your on mobile is a great idea.

Adam

Jul 2025Verified booking

4/5

The Castel was itself awesome, great views and history in display. The audio guide was TERRIBLE and absolutely not worth the price... stick to reading the signs throughout or get the audio guide on the ground, the 3rd party one provided through this booking was confusing, poorly timed and not worth it at all

Martinus

Jul 2025Verified booking

3/5

The visit itself was okay, including audio guide, but the route in the engelenburg was unclear, which meant that we walked in a different direction than we were supposed to and the audio guide was not in sync with what we were seeing.

View original review in Dutch

Ann

Jul 2025Verified booking

5/5

Easy to get the tickets without any queer and to enter both the church and to climb up in the basilica. The audioguide worked out well with our own phones and our own airpods..

Laura

Jun 2025Verified booking

3/5

Unfortunately, one part was closed for the recent patron saint festivities ... unfortunately we had not been informed about it at the time of the ticket . However, the staff was very kind and helpful .

View original review in Italian

Stacy

May 2025Verified booking

5/5

Initially we weren't on "the list" perhaps due to booking a day prior to the event. We were told to wait until everyone was checked in and was escorted over to a guide. She was amazing. I wish I knew her name to give her an A++ review she deserved. She got us to the front of the line and the best aisle seats to view Pope Leo. Memories to last a lifetime!!

Jaime

Jun 2025Verified booking

3/5

I thought there would be more provided than the free papal audience ticket and the guide walking us into vatican city. The guides were wonderful, and the information he provided was great, but there was really only 15 minutes worth of information. I think I would prefer to save money next time that I want to participate the Papal Audience. We turned in our whisper devices as soon as we arrived at the seats, so there was really very limited amount of description of the papal audience.

Marilyn

Jun 2025Verified booking

5/5

Our guide worked very hard to get his small group up close to the viewing - he had an asssociate who was working with him steering him to front row seats! Along the way he explained the up-coming Papal procession, the Vatican state, the Swiss guards and general history. Well Done!

Sheelagh

Jun 2025Verified booking

5/5

Everything it was a brilliant experience

Jorge

Jun 2025Verified booking

4/5

seeing the Pope live, in the vatican

Maryann

May 2025Verified booking

2/5

The process of locating the guide was extremely stressful - I arrived at 630am and still by 715 it was a chaos with tour guides shouting at each other and no one offering helpful service. Only after I had to be very forceful to a staff member to say I'm not a late no show I have a ticket did they allow me to join.

EDITHA

Jun 2025Verified booking

2/5

We were left alone after entering the St Peter's Square

June

Jun 2025Verified booking

1/5

It was a fiasco. I arrived at the given meeting point 45 minutes early. There was no guide to be seen. I eventually made contact with11 other people also at the same point and also unable to make contact with anyone from the Company. When someone eventually responded to frantic phone calls it was to say that the meeting point had been changed and we had been advised. I had certainly not received any communication stating this and neither had any of the other people. By this time it was 8.30 and we then had to do what turned into a 15 minute walk (due to road closures etc by police and military). We then got to the rearranged meeting point where we personally had to ask a girl sat on the steps if she was the person we were looking for. She had nothing to suggest that she was from Headout. No tshirt, no flag. She did not even greet us or make any apologies. Her first words were 'you are very late' which totally annoyed me as I was, as were the others very early. By the time we got into the square the Pope had started his audience. It was so crowded we could not get to the seating area for another 30 minutes. The whole morning was totally ruined by u professionalism. We later met at 12.15 for the tour of St. Peters Basilica- again nothing indicated that it was Headout. In fact it looked like she had tied a dirty bandana/neckerchief onto a pole. For the fee charged I felt it was all totally unacceptable and ruined what should have been a special once in a lifetime (well for me) trip I had done a guided tour the day previous to the Coliseum with another tour company and you could do with learning a few lessons in professionalism from them. Sorry but you will not be getting any recommendations whatsoever from me and I would be interested in your excuses. If it was just myself complaining I would be doubting what happened but there were another 12 people experiencing exactly the same.

CARMENCITA

Jun 2025Verified booking

1/5

The guide Stefan saved the day. Other than that, it was horrible. Waited at the venue sent only to find out it was in a different location. Never again headout

JOSE

Jun 2025Verified booking

1/5

The guide didn't show up at the appointed place because he was with another group. Luckily, other people helped us by showing us the way to attend the hearing even without the guide. Occasionally we found the guide after almost two hours, who was with another group and ended up taking us in on a limited basis.

View original review in Portuguese

Grace

Jun 2025Verified booking

1/5

Nobody was there from headout. We were like crazy asking every tour group. We were there at 7 am but no guide tour was there. Please refund our money. We were scammed🤬🤬🤬Refund our money ASAP

Alisa

Jun 2025Verified booking

1/5

The organizer on site was very disorganized and we waited almost an hour before we went on our tour to St. Peter's Basilica. There we were not let in via the fast track entrance, but had to stand in the blazing sun again for over an hour with the others. All in all, I spent the money for nothing. I could have done it all for free.

View original review in German

Jennifer

May 2025Verified booking

1/5

We were on our own for the Papal Audience, she simply gave us the yellow invitation and sticker and showed us where to go for security check, which was a huge line the figure ourselves out once inline looking for seats on our own in huge lines. We were then supposed to go back to meet her at McDonalds after Pope audience, but the crowds were huge and hard to walk back in the heat so it was harder to go back in the heat so we went into St. Peter on our own. It was harder to go back looking for her once we were there than to just go ahead and look around own our own. Very inconveniencing

Ivan

May 2025Verified booking

1/5

First, No one was holding up an orange umbrella, it was leaning against the wall and couldn't be seen. The guide for the tour, had us wait an hour and another guide made us get out our. Tickets again to split up group. Unorganized. The flag she was holding didn't say "English' but a.small ribbon with a tiny bear. Guide Maria walked us around for 30 minutes not being able to get in. The tour didn't even start and by 12:30 pm we were still in line. Twice we were told by guide to turn around and walk back through crowds to different locations. I video tape me giving back my radio to Maria as others were doing as well. We would have never gotten into Basillica by time it was supposed to be over. Extremely disappointed and I would like a refund I never have bad experiences but every single person in the group was complaining as well about what they said was "a rip off" . I chose to leave this unhealthy experience and all the negative energy. Please refund my money. TY

mark

Jun 2025Verified booking

5/5

Alishba was an amazing guide, so passionate and knowledgeable. She made the tour an exceptional experience Thank you so much Alishba your an amazing lady

Chinyelu

Apr 2025Verified booking

4/5

Good, a little disorganized and a lot of wasted time. But it was good. I went off on my own to explore, because the history can be googled or read in the library, most people already read and heard, then come to SEE it . Tour guide needs to focus on getting people inside, taking them to various biblical status, and areas, for pictures. This is not a history class, we only had 1-2hrs , but our tour guide spent 40 mins telling us stories and history outside and on the door way, While I applaud her of her knowledge, however this is not a history class, 6 of us had other tours scheduled right afterwards, so we left the tour midway to explore the Basilica on our own, including the Tomb areas underneath.

Mary

Jun 2025Verified booking

5/5

Our tour guide was knowledgeable and patient. She easily moved us through the crowd.

Gary

May 2025Verified booking

5/5

Great guide. Very knowledgeable. Meeting point logistics tricky due to the conclave.

Lasse

Jun 2025Verified booking

5/5

I can recommend Headout to everyone. Excellent guide. We were kept well informed of the last minute change of our meeting point.

Cherry

Jun 2025Verified booking

5/5

Online booking was fast. Direction to the Office and meet up with the tour guide was simple and clear. Shout out to our tourguide Kelly, made the experience more memorable.

Psyche

Jun 2025Verified booking

5/5

Skipping the line made my entrance fast and easy. I spent 5 hours in awe at the incredible historic and artistic works of art. I could easily spend another 5 hours if I get to Roma again.

PATRICIA

Jun 2025Verified booking

5/5

Our guide was exceptional! We did the tour in English with Stefano and he was passionate about what he was telling, willing to answer questions, attentive to the group of around 10 people and, above all, he knew everything and explained it with knowledge and enthusiasm.

View original review in Portuguese

Cattleya

Jun 2025Verified booking

4/5

It was easy purchasing a ticket The experience with the guide is amazing. We were stuck for almost 1 hour and just standing on the line because the St. Peter's Basilica security service or management blocked the way and they forgot to let us in so we shouted at them for letting us not inside while the other side of the visitors continue to go inside. It is not of course the guide's fault but better when we can really skip the line with the use of tour guide app.

Robyn

May 2025Verified booking

3/5

I really loved the beauty & history of St Peter's Basilica. It was awesome ☺️ However... I felt the tour was too rushed, it was very crowded and at one stage I got lost from the main group. Our tour guide rushed through too quickly with little time to stop and enjoy this remarkable church.

Michaella

May 2025Verified booking

3/5

I liked that the tour guide was knowledgeable however, they were not engaging at all. No "energy", no communicating with the group. After half an hour, it became very boring. Also the whole tour felt really rushed.

Franz-Josef

May 2025Verified booking

5/5

- Small group and therefore clearly structured - Very personal and detailed - Very good personal contact - Questions answered very well

View original review in German

Yvonne

May 2025Verified booking

4/5

Ticketing experience really easy. Good instructions on meeting place. Great welcome from guide. Amazing information and spectacular sights to see

Christie

May 2025Verified booking

3/5

The guide on our tour was WONDERFUL and this review has nothing to do with him. Our tour was supposed to include breakfast (I spoke to an agent on support who confirmed this) There was no mention made of this when we got there, tour was at 8:00 and was moved to 8:15. We got there super early, there was no one to even talk too before the ticketing booth was open and at that point we were hearded out like cattle and the tour started at least 30 minutes late. Naturally we were hungry assuming they'd stop at some point, but no. Never happened. We asked the tour guide about it but unfortunately he knew nothing of it. It wasn't his fault at all and I don't blame him I blame the company. It was supposed to be an hour tour that turned into 2 1/2 hours. Tour was great but we were definitely hungry the whole time. I don't think breakfast should be advertised with the tour if you're not going to offer it. I also believe the length of the tour should be as advertised and that the tour should not start late if you're going to be so adamant in your emails that the tourist not be late.

Patrick

May 2025Verified booking

5/5

St. Peter's Basilica is really beautiful and should be part of every visit to Rome. The tour guide was very nice and knew the answer to every question, made the tour exciting and often asked guessing questions. Thumbs up 😄

View original review in German

Paul

May 2025Verified booking

5/5

The experience ..awesome! But I had to pay twice as I missed the morning slot!! I contacted Jo who found me a place in the afternoon but I had to pay an extra 25 euros. As I had already paid for the morning I thought that this was unfair. 😞🤔

ELENI

May 2025Verified booking

5/5

Our guide Valentina, was great, polite, knowledgeable. She kept our interest throughout the tour, making it a great experience. Thank you Valentina!

Callum

May 2025Verified booking

3/5

When we got there the venue was temporarily closed due to the amunt of visitors, this meant that once we got inside I just felt like the tour was very rushed, so that the tour guides could get onto the next group and catch up. This also meant that I missed my next tour and I wasn't able to get a refund on that because they said it was my fault still, even though the venue was closed.

Suzanne

May 2025Verified booking

5/5

Virginia (Ginny) gave us a wonderful tour of St, Peter's! She was an excellent guide and very personable and knowledgeable! Great experience! Thank you!

José

May 2025Verified booking

5/5

The guide Mariana was excellent, very well prepared, with very precise and pertinent information about the Basilica and its history. I recommend it.

View original review in Portuguese

alexandra

May 2025Verified booking

5/5

Our knowledgeable guide. We enjoyed the information Eduardo (?) Imparted which made us understand the meaning behind many of the artwork gracing the Basilica and St. Peter's square.

Stephan

May 2025Verified booking

3/5

It would have been helpful to know who we were looking for. 'The tour guy' not Headout. Si we were wandering around amidst the crowds until a security guard pointed us to The Tour Guy.

JEANNE

Apr 2025Verified booking

5/5

Truthfully, i only took the tour to "skip the line" because i have been in the basilica many times before. However, i so thoroughly enjoyed myself. Our tour guide was SO knowledgeable about everything. She even had a book with diagrams to make things easy to understand. I found it important to be given background about what we were viewing. I highly recommend this tour!